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Summary of Drizly Customer Service Calls

160 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
02:28 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Drizly to Ask about:

Cancellation:

  • “Cancel order”
  • “Cancelled order”
  • “To cancel my order”

Shipping and Delivery:

  • “Can’t deliver tonight”
  • “Wrong item”
  • “Delivery isn’t here”

Staff:

  • “Customer service”
  • “Question of service”
  • “Poor service”

Payments and Charges:

  • “Coupon code for free shipping”

Employment:

  • “Job”

Other:

  • “Checking on an order”
  • “Will not allow sign up”
  • “Order placed by mistake”

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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